Crock-pot.ca Privacy Policy

Effective Date: September 2, 2014

Information Gathered by Us
Our Use and Disclosure of Information
Cookies and Other Tracking Technologies
Third Party Websites
Updating, Removing or Accessing User Information
Marketing
Offline v. Online Practices
Changes to This Privacy Policy
Security
Use by Minors Prohibited
Consent to Transfer
Contacting Us

Effective Date: September 2, 2014

Crock-pot.ca is an electronic marketplace for products distributed by Jarden Consumer Solutions (referred to as “we,” “us” or “our”) and its affiliates. We understand that your privacy is important to you and we established this Privacy Policy to explain what personal information is collected on Crock-pot.ca (the "Site") and how it is used, protected and disclosed. By using this Site, you agree to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site.

Information Gathered by Us

If you choose to register with us or make a purchase, you may be asked to provide personal information, including, without limitation, your name, address, email address, phone number, age and financial account information, such as credit or debit card number. We may also collect personal information when you provide feedback or comments online, such as information about our products you own. We may collect information relating to your interactions with us, such as the types of products you have purchased or registered. We may also collect other personal information with your consent, or as permitted or required by law.

At various times we may offer surveys or contests to users. Surveys may ask for contact information or unique identifying information to increase the value of the results. Contests may require contact information or other demographic or personal information in order to determine eligibility and contact potential winners. From time to time, a contest may ask users to provide content, such as recipes or tips that make the most of their product, which may be accessible to the public.

Our Use and Disclosure of Information

The information we collect about you in the course of our relationship is used to operate our Site and provide and offer products and services to you. For example, we use your personal information to fulfill your order, including to ship product and process payment. We may use your personal information to contact you when necessary, such as when there is a question about your order. If you enter a contest, we use your personal information to determine eligibility and to contact you if you are a potential winner. We may also use personal information to better understand our customers and to improve our products, services and this Site. With your consent, we may also use your personal information to send you periodic emails about our company, new products and services or upcoming events ("promotional email").

We work with and may share information with third parties (including affiliates acting in this capacity) who provide services to us. These services may include, but are not necessarily limited to, website hosting, data processing and analysis, marketing and analytics, communications, back-up and security services, and processing of credit card transactions . We may share personal information with these service providers for the purpose of providing these services. Some of these service providers may be located outside of Canada, including in the United States . We take reasonable steps to require these service providers to protect personal information, and to use it only for the purpose for which it was provided . However, while personal information is processed outside of Canada it will be subject to applicable foreign laws, which may permit government and national security authorities to have access to personal information in certain circumstances.

We may also use and disclose your personal information for other purposes with your consent or as permitted or required by law, such as when we have a good faith belief it is necessary pursuant to a subpoena or other judicial or administrative order, to protect the safety of any individual or the public, or to protect our rights or property or the rights or property of any third party. In addition, we may share aggregated demographic and statistical information with third parties.

In the event of a change of ownership or corporate restructuring (i.e., a sale, merger, acquisition or transfer of our assets), we may share your personal information with our successors or assigns who may use and disclose your personal information for similar purposes as those described in this Privacy Policy. We may also share your personal information with third parties in advance of the transaction where necessary to permit those parties to determine whether to proceed or continue with the transaction.

Cookies and Other Tracking Technologies

For visitors and registered users to the Site, we log standard technical information, such as your IP address and the kind of browser you are using. We also use cookies and other web monitoring technologies. For example, we use web beacons to collect information about your visit to the Site, such as the pages you visit and how long you stay on each page. We use this information to improve our products and services and our Site and to provide a more tailored and user-friendly service to you. We may use cookies to record session information, such as items that you add to your shopping cart, language preference and other past activity in order to provide better more tailored service when you return. You can set your browser to refuse cookies, but without our cookies you will not be able to complete a purchase on our Site or take advantage of certain features of this Site.

Pixel tags are tiny graphic files that are included in HTML-encoded email messages. We use pixel tags to gather information about emails sent to our users, such as the date and time the email was opened and other standard logging information. These pixel tags may also read cookies. We use this information to track our communications with users and to understand and improve upon the effectiveness of our marketing campaigns. We may also allow third parties to use cookies and other tracking technologies to track your visit to our Site so that they can serve you targeted advertising when you visit other third party sites. Third-party providers, such as Google or Adobe analytics, or similar providers have developed “opt-out” mechanisms that may have unique settings based on your specific browser. Some of these mechanisms are in the form of browser “add-ons” or may be presented in “dashboard” form. Please follow this link to find out more about such features: https://tools.google.com/dlpage/gaoptout

Third Party Websites

We do not control the personal information handling policies or practices on Internet domains other than this Site. When you are on this Site, you may be directed to other sites that are beyond our control. For example, if you "click" on a link on this Site, the "click" may take you off of this Site. These other sites may independently collect data, solicit personal information, or send their own cookies to you. We are not responsible for any use of the information including click-stream data that you may create when using such third party sites.

Updating, Removing or Accessing User Information

If you wish to request access to or correction of your personal information in our custody or control, you may write to the address below, attention Online Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. In respect of personal information in your “My Account” page, you may correct or update this information at any time by logging into your “My Account” online. You may withdraw your consent to our collection, use and disclosure of your personal information at any time by contacting our Online Privacy Officer. Your right to withdraw consent is subject to contractual and legal restrictions and reasonable notice. If you withdraw your consent, we may not be able to provide you with certain products or services and your personal information may remain stored in our back-up media and archival records in accordance with our record retention policies and procedures.

Marketing

If you opt-in, we may send you promotional emails about our company, new products and services or upcoming events. You can unsubscribe from these communications at any time by using the unsubscribe mechanism in the communication that is sent to you.

Offline v. Online Practices

This Policy applies solely to our collection, use and disclosure of personal information obtained online through this Site, and does not apply to any of our practices conducted offline.

Changes to This Privacy Policy

We may make changes to this Privacy Policy from time to time. If we make any substantive changes to this Privacy Policy, we will notify users by posting the updated Privacy Policy on this Site. Please periodically review this page to ensure your familiarity with the current version of this Privacy Policy. Your use of this Site after the changes have been adopted constitutes your agreement with the revised Privacy Policy specifically with regard to personal information collected from you in the past and in the future.

Security

We may establish and maintain a file of your personal information for the purposes described above, which will be accessible at our offices. Our authorized employees, agents and mandataries who require access to your personal information in order to fulfil their job requirements will have access to your personal information. We have implemented security measures to protect against the loss, misuse and alteration of the personal information under our control. Although we make good faith efforts to store personal information collected by this Site in a secure operating environment, we cannot guarantee complete security. Personal information held by us will be maintained for a length of time appropriate to our business needs.

Use by Minors Prohibited

This Site is designed for users over the age of majority.

Contacting Us

If you have any questions about this Privacy Policy, our practices, or your experience with Crock-pot.ca, please contact our Online Privacy Officer at the postal address below or 1-800-323-9519.

Postal Address:
20B Hereford Street
Brampton, ON
L6Y 0M1